The unit had the following problems and the following is the conversation via email with the company representative. You can tell he is just following the company script and I felt like there was basically not reason to even bother. As you will see, I eventually just fixed the problem by semi-permanently attaching the unit to my piece of equipment, thereby making sure it didn't fall off again and I ordered another unit which I am sure I will have to modify as well to make sure it is safe. Mike Whitehouse Oct 6, 2022, 1:21 PM CDT There are two problems. The handles on the adapter don't stay in the up position when trying to attach an implement. Once attached I have already had two instances of the equipment falling off of the adapter. One was a root grapple and the other was a TB Max - 2 front mount brush mower. Both times could have been catastrophic but I was lucky no one was hurt and the equipment wasn't broken. I would propose a couple of options. I am thinking of permanently attaching this to one my implement by either welding or bolting them together and ordering another adapter at reduced cost if that is feasible or just replace the one I have if you can assure me that the new one will be better. Christen (Titan Attachments) Oct 7, 2022, 6:33 PM CDT Hi Mike, Thank you for submitting a warranty claim ticket with Titan Titan Attachments. Unfortunately, we are unable to process your claim because not enough information is available at this time. It will be put on hold until further information has been provided such as a more detailed description of the issue and photo/video showing the issue. These are required in order for us to assess the best possible resolution for your concern. You can reply to this message to continue your claim. I'm here if you need help with any other issues, a reply comes directly to me. Christen (Titan Attachments) Oct 8, 2022, 8:37 PM CDT Hi Mike, I'm glad you were able to find a fix for your current issue. However, with the modifications made on the attachment, the warranty has now been voided. It is stated on our Warranty Terms under https://www.palletforks.com/warranty.html Now, should you decide to order another attachment and it would have the same issue, what I would suggest is to hold off on any modification first. Let us know of the issue, and we'll check if the item you receive could have a one off manufacturing defect. If so, we can definitely replace that for you. I'll tentatively mark this request as solved, but if you require additional assistance, a response from you will reopen this ticket or create a new one. Thank you for the opportunity to help resolve any issues - your satisfaction is our priority! Mike Whitehouse Oct 8, 2022, 8:10 PM CDT Hi, Since I had to reattach the implements in the field, I don't have any photos of the failure of the adapter. I took care of the problem. Since I didn't want to be severely injured or crushed to death by my grapple or front-end mower falling off again, I decided to drill two holes and bolt the front-end mower to the adapter with 2 - 1" grade 8 bolts. It will not fall off now. However, I do need to order another adapter and wonder what are the chances this one will perform any better than the one I have. Let me know what you think. Christen (Titan Attachments) Oct 8, 2022, 8:37 PM CDT Hi Mike, I'm glad you were able to find a fix for your current issue. However, with the modifications made on the attachment, the warranty has now been voided. It is stated on our Warranty Terms under https://www.palletforks.com/warranty.html Now, should you decide to order another attachment and it would have the same issue, what I would suggest is to hold off on any modification first. Let us know of the issue, and we'll check if the item you receive could have a one off manufacturing defect. If so, we can definitely replace that for you. I'll tentatively mark this request as solved, but if you require additional assistance, a response from you will reopen this ticket or create a new one. Thank you for the opportunity to help resolve any issues - your satisfaction is our priority! Mike Whitehouse Hi Cristen, After going back and reading more customer reviews, this was more than just a one-off manufacturing defect. Fortunately, the item is priced at a point that the warranty that doesn't really seem to mean much is not worth dealing with. I ordered another unit and I am guessing I will have to fix it as well so knowing that up front, I don't have to worry about being disappointed.