I probably should leave 2 separate reviews - one for the product and one for the process. The product (Heavy Duty Rolling Platform Base) is definitely a "5" - if you get all the parts to put it together. Once assembled, the item is fantastic. Unfortunately, it has taken quite a while and several shipments to get there. The original order was for 3 rolling platform bases. Of the 3, only one arrived complete. The package for a second was badly damaged - with a large gaping hole in the box through which one set of wheels had fallen out of. The third item came loose with a replacement FedEx tag on it and a single set of wheels with a separate FedEx tag. Of the 3 items in the original order i was able to make two rolling bases. Customer service was very helpful - and promptly shipped out a 4th rolling base - and told me not to bother attempting to return the partial item that I had. It arrived with it's box virtually demolished - with a base and only 2 of 4 wheels and no mounting hardware. Another call to customer service resulted in them agreeing to send out yet another package - with the promise of making sure it was well packaged. This one arrived with the box in terrible shape - but containing all the parts. For this replacement, I am required to send back the previous incomplete shipment. I was sent a return shipping label - but now am faced with having to package up the loose parts. Unfortunately, to salvage either of the boxes that i have will take considerable effort - and has yet to be accomplished.