Was super excited to receive the ballast box for my 1025R tractor. Received it quickly, but it was trashed, looked like they dropped it off a forklift and then dragged it around the parking lot. I needed the ballast box for my current job so I asked for a credit instead of a replacement, also feared the next one would like the same. I will have to bend the unit back into place correctly and repaint it. They offered me a 5% credit!!, ($20). this unit cost me $400 plus shipping, they would have paid more for the call tag and shipping me a new one. I politely denied that offer and asked for $100 credit, which is more than fair considering the condition of the unit, they have yet to respond or send my call tag, very disappointed. I have to buy a lot of attachments for my tractor and will not be using them again.