Forks didn't fit onto the bracket. When I tried contacting Tech Support, they couldn't simply send me the specifications, so I knew whether to reduce the gap on the bracket or expand the distance on the forks. I sent multiple photos trying to explain the simplest of problems - the forks wouldn't slide to the left or right from the entry point in the center. The last straw was a request for a quotation to repair their defective equipment. I cleaned up the welds on the forks and moved on.
2 years ago
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