Since this is a company review, I’ll lead with the key point: You should avoid Titan Attachments like the plague. It's obvious that something has gone seriously wrong with them during the Sep-Nov 2022 timeframe; all you need to do is read the large number of negative customer reviews posted on this site during that period. Read on for one such review based on my recent experience with them. Ordered a "scratch-n-dent" Cat 0 3PH pine straw rake via phone in mid-October 2022, because I wanted to confirm that it would be functional, and wanted to know what they would do if it was not (you’ll understand why I quoted scratch-n-dent later in this review). The friendly, helpful salesperson assured me that it would be functional, but would likely have some scratches and dents. Fair enough, thought I. He said that if there were any issues with the rake that it would either be returnable, or that they would provide the missing parts. Given that I had just had an excellent customer service experience with my previous purchase of some bucket pallet forks that included a very quick warranty replacement of a part with a broken bolt, I felt confident placing my order. Reader, my confidence was misplaced. The rake was delivered in a box with no padding, so it had a chance to bounce around and generate additional scratches and dents. Not great, but not the end of the world. The real problem was that it was missing all the hardware and the A-frame bracket (the misnamed vertical bracket that connects to the top link of your 3PH), which means it was unusable. I contacted Titan’s customer support, and was assured that they would either refund the purchase price or provide the missing part and hardware within two days. That did not happen. Since then, I have contacted them multiple times via email and phone (34 days and counting), and their response continues to be repeating that they'll be sending the hardware and the missing part soon. Let’s just say that my confidence isn’t high at this point that this is going to happen. Also, for the record, Titan Attachments has their own definition of "scratch-n-dent" that differs from what they had posted on their site at the time I ordered the rake. As confirmed by one of their support people on the phone during the middle of this saga, Titan's definition of "scratch-n-dent" can include a box of non-functional parts, and there's no way you can tell that about your item until you receive it. In conclusion: if you do business with Titan Attachments, be prepared for a bad outcome. And I strongly urge you do not bother with anything listed as “scratch-n-dent”.