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Byron H
Worst customer treatment ever! I had ordered 1 day before a Black Friday sale was announced, who knew they would have one. I contacted customer service to get the sale price and was told I couldn’t have it. I suggested just canceling the order and I would submit a new one with the 25% discount since the order hadn’t shipped yet. I was told I couldn’t do that, I would have to wait until the product arrived before I could cancel then would have to pay a restocking fee. At this point I asked for a manager to review my simple request to get the sale price that was offered to everyone just 1 day after my order. The manager sent me a copy of their price match policy that said they had a 24hr match EXCEPT Black Friday, Cyber Monday and any other sale they have. They might as well say they don’t have a price match policy. It felt like they were rubbing it in as I continued to receive emails for the item I ordered but at a $300 discount all weekend, then Cyber Monday, then the sale was extended for another week but they were not going to let me have that price because I ordered a day too early. I think they make good products but just have terrible customer service policies.
2 years ago
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Titan Attachments has a 4.4 average rating from 26,866 reviews