My item came in the back of a FedEx truck, no packaging, laying on the floor. Most of the paint on the edges is chipped off. The fork frame also does not fit my tractor. The securing pins will not lock in place. Was told to "grind it out" on a new piece of equipment? The pallet forks have a bad misalignment, making lifting anything with this very unsafe. Trying to get this junk returned has been a joke. Customer service is so poor, all I have been getting is a runaround. I just have no idea how this company is in business. I bought a replacement forks locally and they fit and function perfectly. Their product is flawed.