After receiving our snow blade and the delivery driver left we noticed that we were missing the parts box. Needless to say you cannot use a three point snow plow without the #4 thread pins (2) and the #5 lynch pins (3). We contacted the driver who was great after he checked his trailer and it was clear, he said that the dock would be checked and this issue would be resolved in a couple of day's at most. I emailed the ATL office manager Karen Lemasters of the SAIA, Inc. shipping, Dec. 30th and after letting her know the issue and what was missing we have heard nothing since. I also emailed Titan Attachments customer service on Dec. 30th to let you know of the issue we got a response on Jan. 3rd with a manual to let us find the parts that were missing and let them know, they also wanted pictures which I was unable to supply do to the fact I do not have a smart phone or digital camera. I let them know the parts numbers as I have here (above) in a responding email on Jan. 3rd and again have heard nothing since. So since I can see I will receive no help from either Titan Attachments or SAIA Inc. shipping, I have now had to resort to going to a machine shop to have pins made and machining done to the plow base at added expense. This all started as a simple project and buying experience and has turned into nothing but added expense, added work, and needless to say a big headache. Since I can see that I will never receive my missing parts box and no one wants to resolve this issue, at the very least I would like some compensation credited to my original payment method. Order #11100319564 Dennis Owen 2505 Robert Road Eau Claire, WI. 54703 715-832-0446 ddjaowen@gmail.com