Placing an order was easy. The ballast box I received was defective. the paint on the interior bottom of the ballast box was peeling off a large section exposing the bare metal with light surface rust. It was obvious that the paint did not adhere to the metal. The metal was either not prepped properly or was wet when the paint was applied. The defective paint should have been identified during a quality inspection (if one was performed). This box should never have been shipped. After submitting a warranty claim, I have been going back and forth with Titan Attachments trying to reach a satisfactory resolution. The process has drug on much longer than it should have because the initial compensation offer was based on 10% of the value of the box, not on what it would actually cost Titan Attachments to have the defective box shipped back and a new box shipped to me. I am very dissatisfied with paint quality and the warranty claim process.