If you're happy with the equipment you purchase from Titan, great, but try to return it and you should be prepared for a serious hassle that lasts for weeks and long waits on hold for customer service support. Be aware that Titan accepts returns within 4 weeks of the day the order was placed, not from when you received it. Be sure to keep all documentation of your bill of lading paperwork from Titan for the return, proof of delivery, and document any correspondence or telephone calls you have with Titan's "customer service." If you are able to schedule a return, but sure to confirm with them in advance that the RMA they issue is tied to YOUR order number. In my case, the RMA number was for someone else's return, so even though I had proof of the equipment being picked up from my farm and received/signed for at Titan's facility, they didn't want to issue a return because the RMA didn't match the return and they'd already refunded somebody else! After 6 weeks of getting no where with them, I finally disputed the charge with my credit card company... Titan finally issued the refund when the credit card company interceded on my behalf. Such a hassle!
2 years ago
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