for the second time now buying from Titan it has come incomplete then they treat you like a thief even after you have sent in a picture that the fed ex driver took showing the missing parts, they then run you exhaustive process of not returning calls or emails but once they do you have to send more and more pictures more telephone calls i am 2 weeks in now and still have not recieved my tines or bolts for the 72'' landscape rake i bought. customer service is not a priority for them ! i was also double charged for this and had to wait for the almost 800.00 to be credited back to my card.