My experience with Titan was excellent up until shipping. Having been in transportation for over 20 years, I understand weather delays, but my package sat in a trailer for 2 days before FedEx picked it up, it then sat at the Memphis cross-dock for another 4 days before it started moving again. I had called customer service throughout and they were not willing to hold FedEx to account. This was disappointing, to say the least as there was no reason for such a long delay. I also contacted FedEx CS and they put me in contact with the delivering terminal in Akron, OH. On the day of delivery, they received it at 12:30 am on a Friday. They weren't going to deliver it until Monday though as the trucks were mostly loaded for the day by the time someone came into the office to answer the phone. I did call them right at 8 am and after leaning on them for 45 min. and threatening to back charge them, they finally did put it on a truck and delivered it Friday late morning. As Titan was paying for shipping, they were technically FedEx's customer and should have taken the lead in putting pressure on the carrier.