Order a root rake on 2-15-23 and have not received it as of 2-21-23. I called the company on 2-20-23 to check on shipping. The order # they sent me does not work. When I called on 2-20-23 they could not find my order. I told them to cancel my order. According to their records it has not been shipped. I called back on 2-21-23 and they told me that order was shipped on 2-16-23 but still they not the carrier have notified me that is has been shipped. I told them to cancel my order and they told me there would be a $243 restocking fee. I will never order from them again.