It arrived on time, packaging intact without visible disruption. The tab for the top link was bent inward and needed to be heated and pounded into an acceptable opening to accept the top link. The channels for the door were bent and the door closure was a little more than half. This required me to bend them back so the door would close. The "Power Coating" was coming off in many places and rust being to form. I took the ballest box to a local company to have it sand blasted and power coated. My concern that the packaging was not damaged, and shipped by manufacture as is. No quality control I would assume. Based on many reviews my experience is not so unusual. I have seen other balast boxes for less money and appear to be equilvent quality for $100 less. I had purchased a previous product from Titan which was excellent quality and figured this would be the same.