So far I have purchased 3 items from Titan. The first was a grapple and everything worked great upon arrival. The second one was a 3pt hay spear. The spear socket (its tapered so only goes in one direction) was welded backwards so the spear faced the tractor. Customer support kept telling me I was installing it wrong. They clearly didn't know their own equipment. I had to fight them a bit to exchange it. Such a pain. Ok, it happens. No quality control. This last purchase arrived 2 weeks ago. Chipper shredder. It was missing hardware. Couldn't use it. Called to get the missing hardware. Took a week longer. Only to discover that a shear bolt was missing from the PTO. Had to call again. Been a few weeks now, and no bolt. I still haven't been able to use it. Sadly the shear bolts are not the standard 1/2" so they are not easy to find. I've still not able to use it. I paid more to buy American. Probably won't buy from Titan again. They lack quality control. Who knows what you will receive.