Order #SO0000065050, My experience with the sales staff was pretty good, I was looking for a set of forks for my Kubota BX23 and it took several calls to narrow down my choice. Two of the three salesman were very helpful, one acted like he didn't care either way if I bought from Titan or not.My disappointment in the product so far has been two-fold, first I wanted the 42” forks but I was told those were not available so I went with the longer ones. I didn’t want the added weight (which is why I didn’t want the standard raised backstop forks) but I was afraid the 36” forks wouldn’t be long enough. The second disappointment came when I received the shipment and the forks and back rest came as separate units. My immediate thought was how come I couldn’t get the 42” forks if they showed available with they were available if I had ordered the standard back rest with the guard on the top, hence my disappointment.