I enjoyed the ability to navigate and use the website. It was frustrating as a first-time buyer to complete the order, reportedly because of system glitches. However, Customer service was very helpful. I was disappointed that On January 17, 2023, the grapple was offered for several hundred dollars less @ $2174.97. Given the need for me to interact with a CSR I would have liked an offer for the previous 30:45 day sale amount. I was disappointed to learn that the advertisement for Free Shipping was not a true statement. While the shipping seemed reasonable at $75.00 it was not as boldly advertised on the website. Fed Ex freight delivered the Grapple and was excellent to work with. The grapple was shipped with industrial skid steer attachments even though I selected the Tractor option when ordering. As a result, I had to purchase and install Ag connections to the hydraulic hoses. Lastly, my account with Titan does not show the purchase in my history and I have not yet received what I would consider a usable invoice for the purchase. My overall experience with Titan is positive and I would recommend them to anyone. I point these things out purely to improve future customer service and possibly help someone else avoid hiccups in the process.