I purchased a set of pallet forks from Titan for use on my property. On my third use I was moving a set of logs from one site to another. The attachment point to the skid steer bent and detached from the machine and the right fork buckled under the load and collapsed. At first I thought the weight was too much and I overloaded it. I then weighed the material and it came to 1200#. Far below the rated weight of 2600# for the unit. I sent in pictures of the metal failure and asked for a store credit to buy another attachment. I was very kind, polite and respectful. I gave them three opportunities to do the right thing. I was turned down. They cited the fact that I was using the forks for logs and not pallets. It's a flimsy loophole and any reasonable person understands that. Sadly they chose a "not intended use" loophole over simply doing the right thing under the law of common sense. I was fully intending to purchase 2 more attachments from Titan, but cannot support a company that won't do the right thing and support their clients and their products.
2 years ago
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