I had a horrible experience with your company. First of all my item came damaged and it was very difficult to get credit and I don’t think the service was good at all. I also tried calling multiple times to get someone to give me information on the install process there is no documentation on the specifics of hook placement and you can’t even talk to somebody who knows anything about the product. Every time you have a question they want you to send an email with the photo you can just have people who are knowledgeable on the product that can help you. Also, before I purchased the product, your representative told me that I needed to get a bushing kit so I ordered a total of four bushing kids at $59 and it turned out that I didn’t even need them. Because I had opened them when I got the product because since your employee told me I needed them they said I could no longer return them because they were opened. This is truly unacceptable and horrible customer service I wasn’t treated fairly and I ended up spending $59 times four for no reason very very unhappy.