The one star rating isn't for the item, it's for customer service. I ordered the mini forks instead of the standard forks by mistake. I called to see if I could exchange just the frame for the correct frame. Titan sells the frame individually in both the mini and standard sizes. Because I ordered the frame and 42" forks as a set, I was told I would need to send everything back and pay the 20% re-stock fee and shipping. I asked if the forks fit on both frames and was told they are the same forks. I was then told I couldn't keep the forks and exchange just the frame because I ordered the frame and forks together. I would need to pay the re-stock fee and shipping on the 160lb forks and then have Titan send the exact same forks back to me. Since Titan sells the frame and forks separately and they are shipped as separate pieces, there isn't any reason why they couldn't exchange just the frame. I would have been happy to pay the shipping and re-stock fee on the frame since I ordered it wrong. I am very disappointed in their customer service and will not be ordering any other items from Titan.