Very disappointed in the customer support. I purchased the 72" spin harrow and rake and on the website, it said NO ASSEMBLY NEEDED. That is a lie!! There is A LOT of assembly needed. To top it off you have to go to the website and print off the so-called manual. It is just a diagram like the one that comes with the harrow. Totally useless. I searched for YouTube videos for any info and could not find any. Finally got the harrow put together and on the 3 point hitch on the tractor and tried it out and the rake did not touch the ground. We tried many different adjustments but nothing has worked. I contacted customer service and was advised to contact the Warranty Team via email. Does no one talk on the phone anymore??? I can not believe that the company has no instruction manual or video on how to put the harrow and rake together. When I emailed the Warranty team I did get a response asking for a video of the harrow and rake in action. I tried to send one but it would not upload. I asked for a phone call but of course, that did not happen. It seems that I am left to fend for my own and am stuck with a rake that does not work. Not happy at all!