Overall, the product is great. The shipping process is horrible. Not until after the forks showed up did I get clarification that the main frame was in fact on back order and wouldnt be showing up until later. This also required getting a hold of customer service over the course of a couple days to even find this out. It shouldn't take 4+ emails a day to know the status of my order, being sent in multiple packages or not. It should be one email, sent at the time of a change in tracking status THATS IT. Heck half the emails got sent to my junk folder due to being sent so many of them. This is far from the first order I've placed with Titan and haven't had this kind of shipping experience prior. Hopefully it can be fixed so I can continue to place orders for my tractor equipment.