The first implement I ordered was a "scratch and dent" quick hitch. It arrived with no packaging at all, just a shipping sticker tapped to it. Needless to say, after shipping with no packaging, it was certainly a scratch and dent. The second implement, a 2" three-point receiver hitch did arrive in cardboard packaging, but half the implement had torn through the cardboard box and was protruding out. One of the cotter pins was missing and several chips and scratches where on this "new" implement due to the poor choice of packaging. A wooden skid or crate is necessary to properly ship tractor implements without damage. I contacted customer service asking for a replacement cotter pin. They claim Titan is out of cotter pins and that I can go out and purchase one and ask for a reimbursement, placing the burden back on me, the customer. I strongly suspect Titan has plenty of cotter pins available, but would rather not pay the shipping and handling associated with fixing their mistake.