I have purchased here before, but never with such a bad experience. The item ordered was a forklift skid steer attachment, however, there was no notation of a back order and ZERO follow-up e-mails the item was on back order...rather I received confirmation of the sale and pending shipment and I thought all was good. However, to my dismay, Titan sent only the two fork arms and no attachment. They then progressively sent an e-mail after e-mail stating a date it would be in, but missing each date progressively. Finally, after about a month, I got the order in totality... This would have been a much more positive rating if they would just be honest and upfront, rather than protecting their order at my expense and option to change my mind and buy else where....