Ordered a replacement Cylinder for a Grapple that I had purchased several years ago. Received an email the following day stating my package was labeled and awaiting pick up. After a week of no tracking updates I contacted customer service and they had no idea the status of my package. Was told they would locate and get back with me within 24 hrs. After 24 hrs I called back again and still no updates, was told it would be 24-48 hrs for an update, but if not shipped within 2 days they would cancel order. It finally did ship in 2 days and I received a few days after it finally shipped. Happy with the product but a lot of confusion in the shipping process.