I ordered a scratch and dent Quick Hitch. I don’t mind if there is some cosmetic damage. However this unit arrived with no lift arm pins, rendering it useless right out of the box (actually, this didn’t arrive in any sort of packaging/protection). After questioning Titan, first they told me they was a supply issue with the pins, then said because it is Scratch and Dent, the pins are not part of the order. This is not excluded in the description, and is advertised in photos as having the pins, same as the unscratched/dented unit. Their solution: I go to tractor supply and buy them, then return the receipt for a refund of the value. Time is money and having to source parts to complete an order negates buying anything on any sort of “deal”. Say what you want about the Harbor Freight QH, it comes complete for a lot less money. Unfortunate experience