My first order from titan was a set of pallet forks and a frame and I was very happy. One hundred percent five star service. A couple days after I placed that order I ordered two additional implements. After a few days with no confirmation of the order I called customer service. I was first told that I did not have an order. That if i'm further investigation she told me that she found the order on another system but it didn't transfer to the system it needed to be on yet. She couldn't tell me if or when this would happen. The only suggestion she had was wait a few days and see. Unfortunately I need to design for an immediate job so after a couple more days I gave up and purchased locally.