Unfortunately, the low rating is mainly due to the shipper Fed Ex. as they kept delaying my shipment due to "operational issues" for 3 or 4 days. And I finally was notified that it was being held for customer pick-up at their hub. (50-minute drive for me one way) So I went to get it on a Friday afternoon only to discover it was not what I had ordered. Supposed to have been a skid steer mount spear frame instead, it was a John Deere or Euro-style mount. The lady at Fed EX said they would just send it back to the manufacturer (Titan) for me. I immediately called you guys, Lovely from customer service helped me and said I would get a refund once the item was returned. I thought that was the end of it but nope Fed Ex delivered it to my house on Monday. So I had to contact your customer service again and get an RMA label to return it. So another trip for me to a Fed Ex drop-off point and they were reluctant to accept it even though I had a return label and was told to take it to the nearest Fed Ex drop-off. (Walgreens) I was told by the person at Walgreens that I may have to come back and pick it up if Fed Ex refuses to take it. By this time I was totally confused and needless to say very frustrated. Fortunately, it appears by the return tracking (399324901136) that it is on its way back to you guys but as of this email, it is delayed in Charlotte with an expected delivery on 6/16/23. (I will believe it when I see it.) So now it has been a 3-week ordeal for me and I am still waiting on the item to arrive at your facility before I can get my refund. At this point, it would not surprise me if it didn't show up at all. I know Fed Ex says they will ship anything up to 150lbs but I truly believe the size and weight are the reasons this item is not being delivered efficiently. Shipping the wrong item is just an oversight or mistake but maybe Titan should rethink how or whom they ship their items with. I have more time and effort now into this item than it cost. I believe Titan makes well-built, quality products but a simple oversite has made my whole experience miserable.