This is the second set of forks that I have purchased from Titan. The forks are great.....communication regarding shipping was less than desirable. The website states items over 150 lbs are shipped freight. Based on this, I had it shipped to a friend's business where he receives freight trucks regularly. Instead, the forks were shipped in 3 separate FedEx packages. Each item (forks x2 and frame) was shipped as an individual package. The forks were delivered at the same time, the frame was not delivered for several more days. If I had known that it would be shipped FedEx, I would have shipped it to my house. And why would you ship 300 lbs via FedEx vs freight carrier?!?! All items were shipped unwrapped with a FedEx sticker plastered on them. The frame was received with wear on it from rubbing against something else. I get that it is just pallet forks but still....!!! Great forks, poor execution.