I bought 3 ceiling mounted storage shelves. Instructions were online and only available for the assembly of them and not the installation. Horrible customer service- they sent me a generic YouTube video for installing them. After purchasing other bolts, I attached it to the ceiling. As soon as I put any weight on it, it started to bow. Contacted the company and they are telling me that I can’t prove that it is bowing and that I can return them as long as I pay the return shipping cost and a 20% restocking fee.
2 years ago
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