Nice piece of equipment. It fits my needs perfectly. Shipping was a headache, however. The rack and the forks were all shipped separately. One fork never shipped, so it was reordered again after 8 days of waiting. I paid for a more expensive shipping option, which was a mistake because I didn't receive the 2nd fork until well after the cheapest shipping option. Spoke with service on the phone several times, No offer of refunding the difference in shipping. My suggestion would be to put the whole thing together and ship it all freight at one time so that other people don't have this happen to them. Plus, your're breaking the poor Fedex box truck driver's back having them deliver one fork at a time, so save on shipping. It was too big and heavy of an item for my driver and I had to help her unload it each time was delivered. Overall nice piece of equipment, but poor execution in shipping.