I'm happy with the unit. Solid and well made. Can now stack round bales in the barn flat ends down, Creating stable stacks 3 bales tall and tightly packed together with my mid-sized tractor. Paid extra for expedited shipping to receive in 3-5 days. Arrived after 9 days. It sat at the destination terminal over a weekend, delivered the next Tuesday. Titan people couldn't provide a direct contact so I could retrieve from the depot when it arrived there on Friday. To my surprise, the hydraulic fittings were for a skid steer, one end male, the other female, and not the Pioneer type used on my tractor. Extra expense to swap those out, and more downtime to chase parts. The unit works well, but takes some use to get the hang of it. The hydraulic cylinder floats between the two arms, pushing and pulling both arms at the same time. Fully open and fully closed are always true. Inbetween can skew to one side or the other with a poor grip. A situation you get into often when unloading a full trailer or taking bales back out of the barn. On my tractor the grip is only strong enough to carry a bale reliably when the arms have been fully opened and the bale centered between the arms and pushed up tight to the gripper before squeezing. All the same, the bale grabber is a major improvement over stacking bales in the barn using bale spear tractor gymnastics. Can pack bales tighter, place in more tight locations as the barn fills, and the whole operation is much, much faster.