Customer service - 1 star. I purchased the bed rack and then the price dropped on the rack by over $100. I wrote in to ask for a price comparison/rebate due to the price drop and first it took two days to get an answer then when I finally got an answer from Poohyee Arcenas giving me the standard run around answer. His email listed "any more questions respond to this email", I have replied back multiple times with more questions and have not got a response. I got a separate survey email asking to evaluate my interaction with Pooheyee Arcenas and I gave a low rating as my questions were not answered. He wrote back asking why he received a low rating and what could be done to increase his rating and to reply back to that email....well guess what I did reply back to that email with the reasons and asked to answer my previous questions and still have not gotten a reply back to that or the original email......