Grapple and forks were delivered double stacked. Grapple was missing 2 grease zeros and has a torn hydraulic hose. Was told by the SAIA delivery driver that I would receive a call from SAIA customer service...still haven't. I had to email titan. Took 4 days for a response. I've asked 3 times.now what will be done I to the delivery issues I had with SAIA and Grace J keeps ignoring that part the 2 times she responded to my emails. Kind of odd that she stated in the first email that if there was an issue to please try to resolve it with her before giving a bad review, but I've sent 2 more emails since then and gotten NO response...and then now I get this email from titan asking for a review??? Clearly this means that my several complaints have NOT gotten to the correct person/department.