Customer service was terrible. Two of three items were delivered on time, one of the three items shipped was lost because Titan's shipping department put too many shipping labels on the piece. Fedex refused to deal with me directly because I was not the shipper. After weeks of follow up calls to Titan being told that someone would contact me in 24 hrs and no one ever did, a replacement was finally shipped. Once the replacement was shipped I was told that this would a one-time accommodation Titan would make and in the future I would have to purchase shipping insurance. So Titan is telling me that I have to buy insurance to protect myself from the incompetence of their shipping department since it was their mislabeling that caused the issue in the first place. Never again.