absolutely horrific; 1st shipment was lost by carrier after 15 days in transit from mississippi to texas it was delivered after the order had been cancelled . 2nd shipment ( ordered as a replacement for the first was also lost then found in california ( explanation was illegible shiping sticker. this shipment was cancelled by the buyer also. approx. 10 days later , after numerous published delivery dates to the buyer it was actually returned to the seller. in approx. 40 days two orders were returned and deliverd about 14 days late on a shipment less than 600 miles. still waiting ( will require 14 working days to process) my payment on the second shipment. Titan may make useful and functional equipment but they're shipping system / customer service groups need some real work to be functional