The only reason I have a 1 is that there was nothing any lower. I received my finish mower and was impressed with the overall construction of the mower until I assembled it and discovered that the PTO driver shaft was bent and not long enough for my tractor. I contacted the company and the fun began. I sent pictures, that wasn't enough. They wanted a video. I sent a video, they still could not give me an answer but did mention that they didn't have and more drive shafts anyway and asked me to find one locally and maybe we could come to an agreement. I found one for a good price but as of 2 weeks of waiting, I still do not have an answer as to how they are going to make this right. I would strongly suggest you do not do business with Titan. Their customer service does not exist