Nearly 6 weeks ago I ordered a 48” long 9” wide auger bit for my business. Titan sent me one that’s roughly 42.5” long. Their initial response was an apology and stated it must be a manufacturing error and asked me to send them pics. Over the next 3 weeks I sent multiple emails including pictures with no response. I then sent an email inquiring about the ignored emails and was told that they would be refunding half of my initial payment for the troubles. I tried explaining to them that even though that seems like a nice gesture, that means I paid half price for an auger that is useless to me. I ordered a 48” auger because we need our holes 48” deep for permitting. A 42.5” auger does me no good. I have yet to hear back from anyone. I also bought a Titan land plane and all the scarafier teeth folded and bent the second time out. Stay far away.