Extremely painful trying to return a defective pallet fork frame. Caught it the day I received it and brought it to the warranty dept. attention immediately. After 3 months, 83 pictures and verifying off tolerance measurements they finally replaced the defective frame. It didn't fit and they wanted to blame my new tractors with 39 hrs and 314 hrs as the problem. I couldn't use it as one side latch wouldn't lock on either new tractor. The replacement doesn't fit as well as it should, but I can at least lock the skid steer latches. I should be able to use it as intended. I'm sure they make a good product but to return a defective item is very aggravating. I'm sure I'll buy another item sometime and hopefully won't have to go through the same process. Maybe the process will be improved by then. Buyer beware and have patience.