I was not impressed with my experience. The implement I received via freight had deep gouges in the metal tubing and its finish that required repainting upon receipt. The metal shipping crate was crushed and it had not been treated well prior to delivery. The safety guards for the implement were crushed and needed to be bent back into shape upon arrival. Basically, I received a new implement that looked like I had purchased it at a heavy scratch-and-dent discount, without the discount. A portion of the order was also shipped via FedEx. I received an entirely unrelated item and had to wait for the correct item to be re-shipped, delaying my project further. The only positive thing I can say is that customer service was very helpful in rectifying the problem and did not cause me any further hassles. The warehousing and shipping departments however appear to take no pride in their products or the service they provide. Overall, it appears they were very careless in every aspect of their jobs. I'm not sure if my experience was unique, but based on this experience, I will probably not order anything from this company again and definitely could not recommend the company to others.