Attachment good, shipping not so much. I made a decision to buy a Titan ballast box for my John Deere instead of OEM mainly based on price. After all, it’s just a steel box designed to hold something heavy. The ordering process was smooth and communication was great. When my ballast box arrived, one of the 3 pt attach points on the side was bent inwards so far that the attachment was unusable. I don’t know if it was shipping damage or a manufacturing defect to be honest, but I assumed it was from shipping since these attach points are not protected during shipment. Customer service was very helpful and I have no issue with the service they provided. I was however advised that I could have been stuck with the damage since I had not added shipping insurance to my order. To be clear, they did take care of my problem, but that statement didn’t sit right with me. Seems to me the seller should package merchandise well enough to withstand transit and should probably insure it themselves. As a customer you should be able to minimally expect a product delivered without damage. They issued a return authorization and emailed a return shipping label. The replacement shipment encountered a problem and was stuck in one place for almost a week. When it did arrive, the box was torn and missing in places. The ballast box itself was scratched in multiple places and had other minor damage. I decided to keep it as it was certainly usable and it is a ballast box after all. Without me asking, they did offer a small discount due to the damage. $32 actually. Not overly impressive, but better than nothing since I would have kept it anyway. If I was to do it again, I would likely just spend the extra money on the OEM version to not have the hassle, have one that is not damaged or scratched, would have the proper pin size for the John Deere iHitch and would actually be John Deere green. Although functionality they would be the same.