Before ordering from Titan Attachments, be sure to read their refund policy, and consider ordering from someone else more concerned with customer satisfaction. Titan Attachments has shipped my rake, but FedEx has cancelled delivery twice. FedEx continues to schedule then cancel delivery without an explanation. I spoke with a Titans customer service rep who confirmed what I already knew. Both she and the FedEx rep tell me it will be delivered tomorrow. Of course, that's what I keep hearing, but FedEx has yet to make good on that promise. Meanwhile, I told the Titans rep that if they cannot deliver the package then I'd like to cancel the order and get a refund. To that, the rep informed me that there would be a 20% restocking fee. Their return policy also states that I'm responsible for return shipping, and that they recommend shipping insurance. The thing is, nowhere in their return policy does it discuss a refund for failure to deliver my package. I cannot meet their refund requirements if I never receive the package. The Titans rep did tell me that I can always file a claim with FedEx. However, it is FedEx policy that the shipper initiates a claim, not the recipient. Lastly, the Titan website mentions something about a delivery appointment, but neither Titan nor FedEx have contacted me regarding an appointment. However, I have received six text messages from FedEx and four e-mails from Titan confirming and or canceling delivery dates. So there’s the crux of the issue. I cannot get a refund on an item I did not receive because I cannot return what I don’t have. I also cannot file a claim because I’m not the shipper. The bottom line is Titan takes no responsibility for getting me my package, and they want to charge me even more if I cancel. Of course I cannot even get a partial refund until they receive and inspect the item that apparently FedEx still has in their possession. So, I wind up paying for an item I can’t get. Then, I’ll never get a refund because I can’t return what I don’t have. Finally, I can’t file a claim because I didn’t ship it. This whole thing stinks of a conspiracy between Titan and FedEx. I guess I can always contact my credit card company to dispute the charges. After all, FedEx and Titan can’t prove they delivered anything to me, and I’ve got the e-mails to prove they repeatedly canceled delivery.