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Joey
Worst customer service ever. I bought a grapple attachment for my brand new 2024 John Deere 325G they assured me that it would fit. I received the unit and upon connecting everything and pre-workday inspection I noticed that the hydraulic hose coupling and the grapple make contact when opened. I have the proper hose retainers to keep the hoses out of the way. However, when you pick up anything heavy and try to open or tilt the attachment, it makes contact with the units hydraulic disconnects. It is not misuse it is a bad fitment. Within 20 minutes of using , it blew the hydraulic hose at the fitting to flange connection. There is no correcting this problem. It’s simply does not fit or work. Titan Attachments customer service basically told me sorry we are declining your claim for misuse. They’re trying to tell me that it’s my fault because I open the grapple Too far? Absolutely ludicrous. They offer no suggestions and are not willing to come up with a problem. I basically have a $3000 paperweight I cannot use and will have to try to sell to somebody else. Spend a little bit more money and buy American made products .
1 year ago
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Titan Attachments has a 4.4 average rating from 26,839 reviews