I bought a heavy duty fine stone grapple and after using it for a few minutes on two occassions, I noted that several welds were bad and metal joints were separating. The first use was to pick up some small raocks and separte one bucket. The second use was to move a wiindrow of old hay. I asked for a replacement as several other welds appeared to be incomplete. I was told that there were no others in stock and therefore I could not have a replacement. I offered to have the welds repaired on my farm but that the wleder wanted to be paid to come give an estimate before doing the work. Ralph said that he would not pay for the estimate, and still insisted that I get a written estimate even after I told him that the welder said the maximum cost for the repair would be $500. I told Ralph that I noted that the grapple is again offered for sale on your website. He said that the grapple currently being offered had a modifcation relative to the one that I was sent and that he could not exchange the modified grapple for mine. I asked what the modification was and he would not tell me. I suspect that the modification was to deal with the issue that I am experiencing. Ralph said that my only remaining choice was to return the attachment for a refund. In my opinion this is a really bad business model and projects horrible customer service. The welds are clearly bad and broke while the rest of the grapple is in new condition. I suspect that the grapple arms are over extending in the open position, putting stress on the welds of the hinge and pulling them loose. These welds did not crack, they simply lifted off. I am now forced to send the grapple back and look for another manufacturer just as Spring arrives and I despiritly need this rock grapple to prepare pastures for seeding. While it is not my nature, having received very poor customer service for a product that is clearly inferior, I will now do my best to spread the word of my experience so others are not treated as I was and do not purchase this flimsey piece of equipment. Word of mouth ttravels fast in our farming community and the internet will quickly magnify this effect. Titan attachments are junk and the customer service department follows suit.