The 400# polycart arrived badly badly damaged as well as the shipping box. Someone attempted to tape the box. After a week of being lied to..numerous emails. Phone calls..pictures of damage ..four different support staff etc..my claim was denied because I didn't purchase the "insurance "...they should have informed me immediately but instead just lead me to believe that they would resolve this issue. Horrible customer service!! Too bad... the cart appeared to be what I needed minus the extensive damage . Sad that a company sells delivery ins (written in small print).. are the employees that negligent?NEVER AGAIN!!