I did not receive my order after 3 weeks. I reached out and they didn't know what happened but the item never shipped. They were not even aware of the problem or able to provide an explanation for what happened. Their customer service was not very helpful she offered to cancel the order. I said I still the need the ballast box and have been waiting to get it. I requested they expedite the shipment and offer a discount for the significant delay. She said they were not able to do this and I asked for her to talk to her manager. After talking with her manager they reitterated they would not offer a discount and standard shipping would be used. This is just bad business and shows they do not care to make things right when they make a mistake. This is not acceptable, the worst part was they didn't even seem to care that caused a huge incovenince. When the item arrived there were areas where the black powder coating was scraped off. To make things worse the ballast box does not even align to fit with my Land Pride QH16 quick hitch (the two lower links fit but the upper link is about 1/2" to high for the quick hitch.) Not being able to use the quick hitch is defintely extremely inconvenient. Other than these issues the product seems to be constructed well and hope it will last fo rmany years to come.