How can a company sell a new product with out all of the parts? I e-mailed your warranty department and was told that they would send out the part...well they did not, they sent a bag of bolts to try and make me happy? I then called the help line and the response i received stated " I wanted to offer you the option to purchase these locally and we will refund you upon receiving a photo of the receipt" This is a bolt with wings on it to make it easier for tightening and loosing, not something you find at a hardware store. I fine this totally unacceptable..... why cant you make the part and send it to me,,,,,BAD CUSTOMER SERVICE....