I had my other review screened by Titan. Overall, titan inserts extra charges in their transactions where they can. Free shipping had an additional $75 and I had to buy shipment insurance for $68 Incase something happened to my grapple during transit or else, I would have no claim. Today, the FedEx driver arrived and wasn’t able to unload the new grapple. Apparently, it was too heavy for him to get it on the lift. I had to pay more out of pocket to have a nearby tractor repair location use a forklift to remove it. I called Customer Service and Ms. Joe was nice, but didn’t take responsibility for anything. Shop elsewhere!