Absolutely the worst experience I've had with a "farm friendly" business. I've ordered numerous items from Titan/Palletforks.com over the years and every instance has been good or great. This time however was horrible. Is it because they changed management, finalized a merger, etc, etc I don't know. What I do know us about this order. I ordered a 12" auger and a HD pallet forks with bale spear attachments (my last set didn't have these). The order process was ok, a bit more clunky since they changed their website. The real issue came in the shipping/delivery (or I should say "Non-delivery") of the item. I got a call a day or so after the order from SAIA (trucking co) stating they wouldn't cone to my farm because it was on a dirt road - huh, I guess they wanted their truck to stay clean, go figure. Seriously, they told me they couldn't deliver to my address or anywhere within 5 miles of my address - they wanted to deliver off the main highway. Their excuse, the truck wouldn't fit on the other paved and dirt roads. I told the dispatcher I have 53' trucks come here several times a month, chicken trucks, feed trucks also come by weekly. Dispatcher said she'd check with driver. Called back saying driver would have to back up to get to farm. I asked since he was obviously unable to back up just how he had hoped to use my loading dock. She didn't answer. I told SAIA to return the items that I wouldn't accept their terms. I called Titan (or maybe I first used their chat, I can't recall) and they said they would contact SAIA. I got a call back from someone that had such a thick Indian accent I had a difficult time understanding her, but what she kept saying (as far as I could understand) was that they wouldn't issue an RMA until after I received it. Then I would have to pay to return it and have a 20% restocking fee. Obviously, this was not what was going to happen. I asked to talk to a supervisor, but what I understood was there wasn't one available. I finished the conversation, calmed down and called again. This time I spoke with someone I could at least understand. I explained the situation, wanting to know what they were going to do - all I wanted was for Titan to use a different shipping company since SAIA, I guess, only drives on freeways. This person, too wouldn't budge and pretty much told me this transaction was going to cost me around $350 and I would have nothing to show for it. Now I was furious, I hung up, got in the truck and went to my bank. I ended up having to put a fraud claim on my debit card - which made me have to change card number, etc. The AMAZING part of all of this. Within 4 hours of me putting in a claim with my bank I received an email from Titan stating they had issued an RMA and would be getting the items returned so they could reimburse me. Again, I'm not sure what changed (except the name) at palletforks.com but whatever it is, the customer service now is just absolutely horrible! I do know that they won't be seeing me or around 300 other local farmers around here anymore. I do hope it was worth it for them!