The wrong stump grinder was sent too Saia trucking. I refused the stump grinder because it was the wrong one and a more expensive one was sent I thought I was doing the right thing to send it back and that when the trouble started. I was treated like I was sending it back because I didn't want it which wasn't the case.I sent emails to send me the right stump grinder went back in forth for two weeks yet my Credit Card was charged and drawing interest with no stump grinder. my wife decided to call. Lovely helped out saying my order was canceled and reordered the right stump grinder. Called back in a couple of days to find out my order was canceled again. Jo helped us out saying she reordered but she found out that it was going be shipped the same day and she helped by giving me a tracking number. I called Saia and the tracking number was wrong it had to many 8 in the tracking number. I finally got it September 5 because I personally went pick it upI drove a hour and a half because they couldn't deliver it until September. I give Lovely and Jo 4 stars. Now Esther Bayani I give 0 stars what she done which I still have all of the emails that we went back and forth I even wanted her to call me I gues I wasn't worth her time. You can thank Lovely and Jo because It came really close for me to cancel the order. My number is 985-688-0392